From our floor to your door.

WinishTrends delivers to serviceable PIN codes across India through trusted courier and logistics partners. Availability depends on courier serviceability at the delivery PIN code you enter while placing the order. Whether Prepaid and Cash on Delivery are both offered can differ by location.

Orders are processed after order confirmation and payment verification, where applicable. Once packed and handed to our courier partner, your order status changes to Shipped.

Processing may take longer during major sales, new product launches, festival periods, public holidays, high-volume campaigns or unexpected operational disruptions. After dispatch, the delivery timeline depends on the destination and courier partner.

After dispatch, domestic orders are generally delivered within:

The applicable charge is always shown at checkout before you confirm the order. Unless an offer states otherwise, the qualifying order value is calculated after applicable product and promotional discounts.

We may run free-shipping promotions — on all orders, app-exclusive, member-only, coupon-based, product-specific, festival, launch or limited-period campaigns. During one of these, the condition displayed on our website, app, cart or checkout applies and may override the usual ₹799 threshold.

When the promotion ends, standard charges return: ₹799 and above ships free, below ₹799 costs ₹49.

COD is available on eligible orders and serviceable PIN codes, for a final payable value between ₹700 and ₹2,999. Orders outside this range need a prepaid payment method.

COD may not be available when:

• The PIN code isn't COD serviceable
• The payable value is below ₹700
• The payable value is above ₹2,999
• The product is prepaid-only
• The promotion applies to prepaid orders only
• Earlier COD orders were repeatedly refused or returned
• The order fails security or fraud-prevention checks

WinishTrends may restrict COD for selected orders, products, customers or locations where reasonably required for operational, security or fraud-prevention purposes. Any COD-related charge is displayed at checkout before you confirm.

Once dispatched, tracking is shared through the WinishTrends website or app, SMS, email, WhatsApp or a courier tracking link. In your account, go to My Account → My Orders → Track Order.

Courier tracking can take a few hours after dispatch to go live.

Courier partners may make multiple delivery attempts, depending on the service and location. To help delivery succeed:

• Keep your registered mobile number active
• Make sure the delivery address is complete
• Have someone available to receive the shipment
• Make sure the courier can access the delivery location
• Answer courier calls and share the delivery OTP promptly

If delivery can't be completed after the available attempts, the shipment may be marked undeliverable and returned to WinishTrends.

You're responsible for providing complete and accurate delivery information. Check the recipient name, mobile number, house or flat number, building or street, locality, landmark, city, state and PIN code before you order.

WinishTrends may not be responsible for failed or delayed deliveries caused by incorrect, incomplete or outdated information. If an order comes back because of incorrect customer-provided details, applicable shipping, RTO or redispatch charges may apply.

Where technically and operationally possible, you can request an address correction before the order is packed or dispatched. Once it enters shipment processing or reaches the courier, the address usually can't be changed.

Any change is subject to current order status, courier restrictions, serviceability of the new PIN code, security verification and fraud-prevention checks.

We make reasonable efforts to deliver within the estimated timeline, but delays can happen for reasons outside our control:

• Severe weather or heavy rainfall
• Flooding or natural disasters
• Strikes
• Public holidays
• Government restrictions
• Transportation disruptions
• Courier network congestion
• Remote-area serviceability
• Customs delays
• Unexpected logistical issues

We'll work with our courier partners to resolve unreasonable delays wherever possible.

If an order appears lost in transit, we raise an investigation with the courier partner. These investigations take time before a shipment can officially be declared lost.

If the courier confirms the loss, we may offer a replacement subject to availability, an alternative product with your agreement, or an eligible refund. If the same product, size or colour is unavailable, we'll arrange an alternative resolution or refund.

Check the outside of the parcel before accepting it. If it looks heavily damaged, opened, tampered with, torn, resealed, wet or severely crushed, take clear photos or video wherever possible.

Report within 24 hours of delivery if you receive a wrong, missing, damaged or defective product, or an incorrect size or colour supplied by us.

Please don't refuse an order after dispatch unless there's a genuine delivery issue, such as visible serious tampering or damage.

COD orders: Repeated refusal may lead to COD being restricted on future orders, prepaid payment being required, or additional verification before dispatch.

Prepaid orders: If a prepaid order is refused and returned to us without a verified WinishTrends or courier-related issue, applicable shipping and RTO charges may be deducted from the eligible refund where permitted. Refund processing starts once the returned shipment reaches us and is verified.

A shipment comes back to us as Return to Origin (RTO) when delivery can't be completed — commonly because the customer was unavailable or refused delivery, the address was incorrect or incomplete, the mobile number was wrong, the customer couldn't be contacted, the location was inaccessible, multiple attempts failed, or the courier marked the location undeliverable.

Once the shipment reaches our facility, eligible refund or redispatch requests are handled under the applicable WinishTrends policies. Additional shipping charges may apply for a redispatch where the original failure was caused by incorrect information, unavailability or refusal.

The original shipping charge paid at checkout is generally non-refundable for customer-initiated returns — size, fit, preference or change of mind.

Refund deductions under the Return, Exchange & Refund Policy also apply: ₹49 COD handling charges on eligible COD refunds, and a 3% payment processing fee on eligible prepaid refunds.

We work with established courier and logistics providers. The partner assigned to your order depends on the delivery PIN code, serviceability, shipment weight, package dimensions, product type, delivery performance, delivery speed and COD availability — so it can differ from order to order. Customers generally can't request a specific courier unless we offer that option.

An order with several products may be dispatched in separate shipments. Products may arrive separately, with separate AWB or tracking numbers, different delivery dates and different courier partners.

You won't be charged extra standard shipping simply because we chose to split an eligible order.

During major sales, launches, festival campaigns, flash sales, promotional events and limited-edition drops, processing, dispatch and delivery may take longer than usual. Any special shipping terms for a promotion will be shown on our website, app, product page, cart or checkout.

WinishTrends may ship to selected countries and destinations, depending on serviceability and the courier services available at the time of purchase. International shipping charges are calculated on the destination country, shipment weight, package dimensions, order value and courier charges, and are displayed at checkout wherever international shipping is available.

International orders generally take approximately 7–10 business days after dispatch, depending on the destination. Remote destinations or shipments needing customs clearance may take longer. These timelines are estimates and can't be guaranteed.

International shipments may attract customs duties, import duties, VAT, GST or equivalent taxes, customs clearance fees, courier handling charges and other destination-country charges.

Unless expressly stated at checkout, these charges are the customer's responsibility. WinishTrends does not control charges imposed by foreign governments or authorities, and clearance procedures may add to delivery time.

If an international customer refuses delivery or doesn't complete the applicable customs requirements, the shipment may be returned, held, abandoned or otherwise handled under courier and customs procedures.

If it does return to us, an eligible refund may be processed after deducting applicable forward shipping, return shipping, customs charges, duties, taxes and courier handling charges.

Courier partners may confirm delivery using a delivery OTP, recipient signature, recipient name, electronic proof of delivery, a delivery photograph, GPS or location confirmation, and their own delivery records. These are used when investigating delivery disputes.

Where applicable, the standard shipping fee, COD fee, handling charge and international shipping charge are all displayed at checkout, so you can review them before completing the order. The charges and conditions shown at the time you place the order are the ones that apply to it.